Sears Marketplace Vendor Information Guide Updated

Sears Marketplace Vendor Information Guide Updated

We have updated the Sears Marketplace Vendor Information Guide.  Please sign into the Seller Portal and acknowledge this update.

Key changes to the Vendor Information Guide:

  • Section 3.1.3 Selection and Price Parity updated. The policy was expanded to include price gouging and misleading strike-through pricing and some examples.
  • Section 3.3.4 Shipping – Damaged, Lost or Stolen Packages: wording was updated to clarify that a debit is issued to the Seller when there is no signed POD and a refund is issued.
  • Section 3.4 Refunds and Returns updated with wording regarding expectation for return request generated via the online order center.
  • Seller Support website domain links updated to https://marketplace.sears.com