We have provided a tool in the order center to contact the seller that your order was placed. Here's how:
1. Log in to your Account on Sears.com
2. Click Your Account, and then click Your Orders right next to the Search field
3. Find the order in question and click “view details”
4. Click “contact marketplace seller”
5. Pick from the drop down list the reason that
best describes the issue and write a brief description. Don't forget to
add pictures if there was damage or you received something you didn't
expect
6. Click Send
Please note: The
seller has up to 2 business days to reply. If they do not, this will be
automatically escalated to our seller support team for review and
assistance.
You can resolve issues directly through your seller. They can
help answer questions and handle exchanges and returns in accordance
with the terms of their return policy. Use the order center to send them a message.
Please note: Marketplace items cannot be returned or exchanged at Sears
stores. They must be returned or exchanged through the seller.
If you’ve tried contacting your seller and their response was
inadequate or it’s been at least two business days without a response,
Sears can step in. Contact us through the Order Center.
Timeframe:
1. Late Delivery: You can contact Sears up to 60 days after the latest estimated delivery date.
2. Item is Damaged, Defective, or Not as Described
3. You must contact your seller within 14 days of receiving the item.
4. Returns must be postmarked within 30 days of receipt.
Get the product you ordered, when you expect it, or get your money back. Original shipping cost included. See “What’s Covered” below.
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