Seller Performance Dashboard

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Seller Performance Dashboard

Dashboard Details

The Seller Fulfilled Order Performance Dashboard provides insights on the health of the member experience you are providing. Sellers are evaluated on a number of performance metrics and should work to maintain performance levels at or above the target value. These metrics include but are not limited to:

Performance Metrics

Note: Both metrics are filtered and calculated using the Expected Ship Date.

Late + Overdue RatePercent of orders that are overdue (open and past the expected ship date) and orders shipped where the ship date is after the Expected Ship Date listed on the purchase order. This is calculated by filtering all orders that were expected to ship during the 7, 30, or 90-day period and then using this equation: No. of orders shipped after Expected Ship Date
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Total orders – No. of orders member canceled
Seller Initiated Cancellation RatePercent of orders canceled with a seller initiated cancellation reason code. This is calculated by filtering all orders that were expected to ship during the 7, 30, or 90-day period and then using this equation: No. of orders seller initiated canceled
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Total orders – No. of orders member canceled

Important considerations: Orders that are included in ‘Last 7 Days’ are also counted in the ‘Last 30 Days’ and ‘Last 90 Days’ metrics. The date range is based on the Expected Ship Date and not the PO Date. Any order that has not been marked as shipped yet and is overdue (past the expected ship date) is considered as late. If the order has 2 or more lines items, if 1 item was shipped on-time and 1 item was shipped after the Expected Ship Date, the order is considered late. We count orders, not quantity or line items. Seller Initiated Canceled orders still count in the total order count for a given period of time.

Sales Numbers

Note: Overall Sales & Orders are calculated based on the purchase order date.

Identifying Late Orders

An order is considered as late when it is not shipped by the “Expected Ship Date” aka “Ship by Date”.  We calculate the Expected Ship Date based on a Seller’s order prep time (SOPT) and any non-shipping dates that Sellers enter into the Seller Portal.

After an order is shipped, Sellers provide the actual ship date when creating the shipment notification (ASN).

When we calculate the late ship rate, we take the following into account:

  • The date range is based on the Expected Ship Date and not the PO Date
  • Any order that has not been marked as shipped yet and is overdue (past the expected ship date) is considered as late
  • If the order has 2 or more line items, if 1 item was shipped on-time and 1 item was shipped after the Expected Ship Date, the order is considered late. We count orders, not quantity or line items
  • Canceled orders still count in the total order count for a given period of time

To identify the Late orders you need to download the Purchase Order Report.

Identifying Canceled Orders

What is a seller initiated canceled order?

Orders that are canceled by the seller that were out of stock, discontinued, and other codes that relate to the seller initiating the cancellation, are considered seller initiated. Also, orders canceled by Sears due to seller non-responsiveness or an order being 30 days overdue, are considered seller initiated.

Running a report

Login to your Seller Portal account.

Go to Seller Tools > Reports.

In the Report type field, find the report called “Cancellation and Return (fulfilled by seller only)”.

Populate the “Start Date” and “End Date”.

Click Download.

Note: When this report is run the filter is based on the transaction date, i.e. the date the cancellation or return was processed. Future releases will allow sellers to filter by the expected ship date in order to pull data related to the performance metrics more accurately.

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Previous Seller Performance Program
Next Improving Metrics & Best Shipping Practices
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