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Account Not Approved – Return Policy Issue
Why was my account not approved due to my return policy?
As part of the Sears Marketplace Terms and Conditions, you agree to have a return policy that will be as good as or better than what is being offered for our Sold by Sears merchandise.
The Sears Marketplace Terms and Conditions, listed under II, G. Refunds; Returned Merchandise, reads:
“Seller will submit a return policy (the «Seller Return Policy») using the form provided on the Portal. The Seller Return Policy must (i) apply to all Merchandise, (ii) outline the process for Users to return the Merchandise directly to Seller, and (iii) be at least as accommodating to User returns as the Sears Return Policy. Seller agrees to honor all User returns in accordance with the Seller Return Policy published at the time of the User’s purchase of Merchandise.”
What does this mean?
If you sell shoes and Sears policy is a 30 day return policy, you must allow a customer 30 days or more to return the shoes.
For most items, customers have 30 days from the date of their original purchase to make a return with some exceptions. Please visit our Sears Return Policy page for more information.