Preparing Your Shipment

To ensure that our Members have the best possible experience, we require that products be received by the Member in the best possible condition. Here are a few suggested best practices to follow when preparing your items to be shipped.

• Product packaging should be presentable and in a condition that Members will feel is clean and ready to be wrapped and gifted
• If using a packing slips they must contain the following, “This is a marketplace item and cannot be returned or exchanged at Sears stores.” You can print a packing slip from the order details page of the Seller Portal
• Be sure the shipping address is clearly labeled on the package. Even if you are using a pre-populated label, it is recommended that the Member’s address is clearly marked on the outside of the box 
• The outside of the box must include a complete return address, including your company name as it appears on the Sears Marketplace product pages
• Prominently label the package with the message, “Sears.com Marketplace”
• You can get shipments to Members even faster (and without paying for priority mail) by simply using the nine-digit ZIP Code associated with the customer’s shipping address. You can find the extra four digits for any U.S. shipping address at http://www.usps.com