Order Management – Sears Marketplace

Navigating the Customer Service Emails and Alerts

A quick summary of the different emails you may get regarding orders and what you need to do.

A few tips on how to be successful with your customer service.

What is Sears Marketplace Guarantee - things covered under the policy and how it works. This also included steps to prevent claims

This article helps you to understand how to view orders in the seller portal and also to download reports relating to orders

Learn how you can Lease out the items and the process of leasing on Sears.com

Steps on how to mark an order shipped in the Seller Poratl

If you would like to include a packing slip, a packing slip may be printed from the order in the Seller Portal. Follow these directions:

Know how you cancel order and deal with member initiated order cancellation

Know the best practices while packing an item before shipping it out

Learn how to access ASN rejection report from the seller portal